Medicaid Eligibility Calculators
Yes. Transportation to medical care is a mandatory Medicaid benefit. If you have no other way to get to an appointment, your state must provide a way to get there, known as non-emergency medical transportation (NEMT).
What it covers
Trips to covered care, such as doctor visits, pharmacies, dialysis and therapy. Depending on your state, this could be a van, public transit passes, rideshare, or mileage repayment for a friend or relative who drives you. Rides to the store or personal errands aren't covered. Transportation is on the federal Medicaid benefits list.
How to book
- Call the member number on your card and ask for the transportation line.
- Have your Medicaid ID and the appointment address, date and time ready.
- Book early. Many programs ask for a few days' notice, but urgent trips may have exceptions.
- Tell them about any wheelchair, walker or escort needs.
If a ride doesn't show up
Call the transportation line and your clinic right away. Report repeated problems to your plan or state agency.
Related
See whether your ride can be an Uber. Travelling with a baby? Read free car seats. To qualify, check your eligibility.
Who runs rides in your state
Some states use a single transportation broker, others let each health plan run its own, and some use counties. That's why there's no single national phone number. The fastest route is the number on your card or the agency phone number on your state page. Ask them for the transportation line and save it.
Tips for a smooth medical ride
- Book as early as you can, and keep your confirmation number.
- Ask whether a helper or child can come with you.
- Have your clinic's phone number on hand in case you're late.
- Ask about the return trip, and how to call when your appointment ends.
- Say if you need a wheelchair van, door-to-door help or a car seat.
Where rides can take you
Rides are for Medicaid-covered care, such as doctor and dental visits, therapy, dialysis and pharmacy trips. States often ask you to confirm you have no other way to get there. Some use the nearest suitable provider as a guide, so ask ahead if you see a specialist further away.
Check your eligibility with our free calculator or see income limits by state.
Common questions
Does Medicaid pay for rides to the pharmacy?
Often, when it is for a covered service and you have no other way there. Check with your plan.
Can my relative be paid for driving me?
Some states reimburse mileage. Ask before the trip.
Are rides free for children?
Children on Medicaid can use the benefit, usually with a parent or caregiver. Ask about escorts.
What if I need a ride today?
Tell them it is urgent. Call 911 for emergencies.
